Question 1

How do I create an account at Pure Casino?

Accepted Answer

To create an account at Pure Casino, visit the website and click the "Sign Up" or "Register" button. Fill in your personal details, create a username and password, and verify your email address. The registration process takes only a few minutes.

Question 2

Is Pure Casino available for USA players?

Accepted Answer

Yes, Pure Casino is available for USA players. The site accepts USD and offers payment methods popular in the USA. Pure Casino is optimized for the USA market with localized bonuses and promotions.

Question 3

What documents do I need to verify my account?

Accepted Answer

To verify your account, you typically need to provide a valid ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement from the last 3 months), and sometimes proof of payment method (front of credit card with middle digits hidden or screenshot of e-wallet).

Question 4

What payment methods are available for USA players?

Accepted Answer

Pure Casino offers several payment methods for USA players including Credit/Debit Cards (Visa, Mastercard, Amex), Bitcoin, Bitcoin Cash, Litecoin, Ethereum, and sometimes bank wire transfers.

Question 5

What is the minimum deposit and withdrawal amount?

Accepted Answer

The minimum deposit at Pure Casino is $20, while the minimum withdrawal is $50. Maximum limits vary depending on the payment method you choose.

Question 6

How long do withdrawals take at Pure Casino?

Accepted Answer

Withdrawal processing times at Pure Casino depend on the method used. Cryptocurrencies typically process within 24 hours, bank transfers take 3-7 business days, and card withdrawals are generally not available for withdrawals. All withdrawals are subject to a pending period of up to 24 hours for security checks.

Question 7

Are there any fees for deposits or withdrawals?

Accepted Answer

Pure Casino does not charge any fees for deposits. For withdrawals, some methods like bank wire transfers may incur a fee. Cryptocurrency withdrawals are usually free. Some payment providers may charge their own fees.

Question 8

How do I claim the welcome bonus?

Accepted Answer

To claim the welcome bonus, create an account at Pure Casino and make your first deposit of at least $50. The bonus will be credited automatically. If you prefer not to receive the bonus, contact customer support before making your deposit.

Question 9

What is the wagering requirement for bonuses?

Accepted Answer

The standard wagering requirement for the welcome bonus and most other promotions at Pure Casino is 35x the bonus amount. This means you need to bet the bonus amount 35 times before you can withdraw any winnings associated with it.

Question 10

How does the cashback offer work?

Accepted Answer

The cashback offer provides 100% insurance on your first deposit. If you lose your first deposit while playing, Pure Casino will refund 100% of your loss as bonus funds (up to $10,000). The cashback is subject to a 35x wagering requirement.

Question 11

Do all games contribute equally to wagering requirements?

Accepted Answer

No, not all games contribute equally to wagering requirements. Most slots contribute 100%, table games like blackjack and roulette contribute 10-20%, and some games with high RTP may contribute less or not at all. Check the full terms and conditions for specific game contributions.

Question 12

What types of games are available at Pure Casino?

Accepted Answer

Pure Casino offers a wide variety of games including slots, jackpot games, table games (blackjack, roulette, baccarat, poker), and live dealer games.

Question 13

Can I play Pure Casino games on my mobile device?

Accepted Answer

Yes, Pure Casino is fully optimized for mobile play. You can access all games through your mobile browser on iOS or Android devices. The responsive design ensures a seamless gaming experience on smartphones and tablets without the need to download an app.

Question 14

Are the games at Pure Casino fair?

Accepted Answer

Yes, all games at Pure Casino use certified Random Number Generators (RNGs) to ensure fair outcomes. The casino is regularly audited by independent testing agencies to verify game fairness and integrity. Additionally, all game RTPs (Return to Player percentages) are published and available for players to review.

Question 15

Who are the software providers for Pure Casino?

Accepted Answer

Pure Casino partners with top software providers including Realtime Gaming, Betsoft, Rival Gaming, and others. This ensures a diverse selection of high-quality games with excellent graphics and features.

Question 16

Is Pure Casino legal and licensed?

Accepted Answer

Pure Casino operates under a valid gaming license issued by Curaçao eGaming. While online gambling laws vary by state in the USA, Pure Casino accepts players from most states where online gambling is not explicitly prohibited. Players should check their local state regulations.

Question 17

How does Pure Casino protect my personal information?

Accepted Answer

Pure Casino uses advanced 256-bit SSL encryption technology to protect all personal and financial information. The casino has a strict privacy policy and does not share your data with unauthorized third parties. Additionally, the site employs firewall protection and regular security audits.

Question 18

What responsible gambling tools does Pure Casino offer?

Accepted Answer

Pure Casino promotes responsible gambling with various tools including deposit limits, wager limits, loss limits, session time limits, reality checks, self-assessment tests, temporary timeout features, and self-exclusion options. Players can also access information about responsible gambling organizations for additional support.

Question 19

How can I contact Pure Casino customer support?

Accepted Answer

You can contact Pure Casino customer support via 24/7 live chat, email (support@purecasino.co), and telephone. The support team is available in English.

Question 20

What is the response time for customer support queries?

Accepted Answer

Live chat queries are typically answered within minutes. Email responses usually take 1-24 hours depending on the complexity of your question. Pure Casino prioritizes providing fast and effective customer support to ensure a positive gaming experience.

Frequently Asked Questions

Account & Registration

Deposits & Withdrawals

Bonuses & Promotions

Games & Software

Legal & Security

Customer Support

Still Have Questions?